Refund Policy (English Version)

Creator Academy (www.creatorgcc.com)

Operated by Martin Ogermann (NoKlu Media)

Effective Date: [16.1.2026]

1. General Information

This Refund Policy explains the terms under which refunds may be requested for products sold by:

Martin Ogermann (NoKlu Media)

Stemmenkamp 43

59368 Werne

Germany

Email: augustin59368@icloud.com

This Refund Policy applies globally, including GCC countries.

By purchasing any digital product, you agree to this Refund Policy.

2. Refund Policy – Conditional & Legal Refunds Only

Due to the nature of the Creator Academy program, which provides instant access to a private community, proprietary strategies, scripts, frameworks, and shared member knowledge, unconditional refunds are no longer offered.

The information, systems, and discussions inside Creator Academy are confidential, protected, and available only to paying, committed members. Once access is granted, this information cannot be returned, revoked from memory, or undone.

Refunds are therefore limited to the following cases only:

2.1 Legal Right of Withdrawal (EU Customers Only)

Customers located in the European Union retain their statutory 14-day right of withdrawal, unless:

- access to the program has been granted, or

- any digital content, materials, or community access have been used or downloaded

Once access is granted or content is consumed, the customer explicitly acknowledges that the EU withdrawal right expires, as permitted by applicable law.

This does not affect any mandatory consumer protection rights that cannot be waived by law.

2.2 Conditional Performance-Based Refund

(Creator Academy Front-End Product Only)

A conditional refund may be granted only for the Creator Academy front-end product if all of the following criteria are met and verified by our team:

1. Used Creator Academy’s exact strategies

Only Creator Academy-provided scripts, content strategies, and frameworks qualify.

Using unrelated, personal, or third-party methods disqualifies the request.

2. Posted consistently and with quality

At least 60 pieces of content published

Over a minimum period of 30–60 days

Content must meet Creator Academy’s quality and execution standards

3. Engaged properly with the audience

Responded to comments according to Creator Academy guidelines

Actively engaged in direct message (DM) conversations generated from the content

4. No sales despite correct execution

At least 60+ genuine DM conversations conducted using our recommended approach

Zero sales generated from Creator Academy-recommended offers

5. No external product sales

If the customer sold any product or service outside of Creator Academy’s offered products, no refund will be granted.

We cannot verify, control, or take responsibility for external monetization efforts.

If any one of these conditions is not met, the refund request will be denied.

All conditional refund requests are reviewed manually, and the final decision rests solely with Creator Academy.

2.3 No Guarantees of Views, Reach, or Results

Creator Academy does not guarantee views, reach, engagement, sales, or income.

A lack of views or results alone does not qualify for a refund.

Creator Academy has numerous documented student results using the same strategies and scripts provided.

3. Products That Are NOT Refundable

The following items are strictly non-refundable:

3.1 Upsells, Add-Ons & Order Bumps

Any upsells, coaching upgrades, order bumps, add-on purchases, or any product outside the main Creator Academy course are non-refundable.

3.2 Personal Services

Products involving coaching, consulting, live sessions, or personalized assistance are not eligible for refunds.

3.3 Digital Downloads

Digital downloads that have been downloaded (PDFs, templates, files) are non-refundable under any circumstance.

3.4 Abuse or Violations

Refunds will not be granted if the user:

- violated the Terms of Service

- engaged in harassment, hate speech, or abuse

- shared or leaked course content

- committed refund fraud

The Company reserves the right to deny refunds and permanently revoke access.

4. Refund Process

Refunds may be requested in one of the following ways:

4.1 Via Copecart

If purchased through Copecart, customers must submit the request through the Copecart system or reply to the purchase confirmation email.

4.2 Via Email

Refund requests may be sent to:

augustin59368@icloud.com

We may request verification such as order number, payment method, and purchase email.

5. Access Termination After Refund

Once a refund is approved:

- all access to the course, community, and resources is revoked

- access may be removed immediately or shortly after processing

- continued use after revocation is prohibited

Unauthorized use may result in legal action.

6. Minors and Parental Purchases

Refunds for purchases made by minors will only be issued to the original paying parent, guardian, or payment holder.

Refunds are never issued directly to minors.

7. No Refunds Due to Personal, Cultural, or Religious Disagreement

Refunds will not be granted due to cultural disagreement, religious disagreement, moral objections, or differences in expectations.

Customers are responsible for confirming suitability before purchase.

8. Abuse, Multiple Refunds & Fraud

We reserve the right to refuse refunds for abuse, repeated refund behavior, fraud, or attempts to exploit this policy.

This may result in permanent bans or legal action.

9. Future Payment Providers

This policy applies to all current and future payment providers, including Copecart, Stripe, PayPal, Shopify Payments, and others.

10. Changes to This Refund Policy

We may update this policy at any time.

The version published on the website is binding.

11. Contact

Martin Ogermann (NoKlu Media)

Email: augustin59368@icloud.com

Website: www.creatorgcc.com